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Flamingos Upscale Resale





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If you are in danger, please call 911.

If you are not in immediate danger, and need help or advice, call our local 24/7 hot line highlighted in red below.

To reach our office, please call (903) 509-2526

B.I.P.P Program: (903) 579 – 2500

24-Hour Crisis Hotline


East Texas Crisis Center Office

(903) 509-2526

Bilingual Residential Shelter Advocate

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Bilingual Residential Shelter Advocate


  • Ensure Smooth operation of shelter for battered women and their children during assigned shift.


  • Assist with the management and operation of the shelter during shift
  • Provide crisis intervention to resident clients and children as needed.
  • Responsible for answering Hotline calls during shift.
  • Conduct screening women for intake into shelter.
  • Provide safety planning and information and referral to assist residential clients to achieve their identified goals.
  • Oversee activities of resident clients and children during shift.
  • Provide referrals for resident clients and children for services with the agency as well as other community resources.
  • Responsible for handling emergency situations at the shelter following guidelines set for in agency Policy and Procedures manual.
  • Perform other work duties as requested.

Knowledge and Skills:

  • Crisis Intervention techniques/skills required
  • Experience working with at-risk children
  • Personable and able to be calm in crisis
  • Ability to work independently
  • Writing skills necessary
  • Must be an effective team player
  • Ability to problem solve
  • Good verbal and written communication skills
  • Computer knowledge
  • Data entry accuracy
  • Attention to detail
  • Good organizational skills
  • Working knowledge of community resources
  • Ability to project positive and professional interpersonal skills


  • Full-time position Bilingual in English/Spanish a plus


  • Associates Degree in Human Service field or two years’ experience working with women and children

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We're here to help when you're ready.

24-Hour Crisis Hotline