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24-Hour Crisis Hotline for Survivors of Intimate Partner Violence, Family Violence, and Sexual Assault

800-333-0358

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If you are in danger, please call 911.

If you are not in immediate danger, and need help or advice, call our local 24/7 hot line highlighted in red below.

*Crisis Hotline for Survivors of Intimate Partner Violence, Family Violence, and Sexual Assault

To reach our office, please call (903) 509-2526

B.I.P.P Program: (903) 579 – 2500

24-Hour Crisis Hotline

800-333-0358

East Texas Crisis Center Office

(903) 509-2526

Outreach Case Manager

View all available jobs

Outreach Case Manager

Join our team of dedicated advocates and make a difference in the lives of survivors of intimate partner violence and sexual assault.

Objective
To provide crisis intervention, advocacy, case management service to victims (and their families) of sexual assault, domestic violence, stalking, and dating violence in our outreach Counties (Henderson, Rains, Wood, Van Zandt).

General Description
Provide crisis intervention and advocacy services for victims (and their families) of sexual assault, domestic violence, stalking, and dating violence.
Provide case management services including intake, assessment, advocacy, information/referral, and service plan creation for survivors and their families.
Provide extensive support and services to families residing in the emergency shelter as assigned.
Provide on-call advocacy services at local hospital emergency rooms as necessary.
Complete necessary intake and assessments to determine program eligibility and creation of individualized safety plan with program participants.
Assist participants in creating personalized service plans. Use established service plan to guide delivery and support to families.
Provide timely follow-up and information/referral services ensuring participants are connected with appropriate community resources providing advocacy and support as needed.
Facilitate support group for survivors.
Facilitate life groups focused on providing education and support in parenting, financial literacy, and workforce development.
Complete necessary client documentation, maintain current progress notes, document services on Osnium Tracking System and on all required forms.
Attend weekly case reviews/case consultations with case management and advocacy team.
Collaborate with advocate and case management team, children’s department, and residential advocates to ensure cohesive service delivery is provided across the agency and the needs of families are met.
Provide public education to community, faith based, businesses, and partner agencies.
Participate in awareness campaigns and events during Sexual Assault Awareness, Domestic Violence Awareness, and Teen Dating Violence Awareness Months.
Participate in community focused groups (i.e. SART, DVHRT, ETHNN) as requested.
Complete weekly or monthly reports.
Other duties as requested.

Work Locations
Athens, Quitman, Canton

Benefits
Health Insurance (Employer Paid), Dental/Vision Insurance, Life Insurance (Employer Paid)
Paid time off
Paid Holidays
Mileage Reimbursement

Supervision
The Case Manager position is full-time, Monday-Friday (40 hours/week) and is supervised by Coordinator of Advocacy.

Qualifications and Requirements
Degree or near completion of bachelor’s degree in psychology, counseling, social work, or other related studies. Experience working with families in crisis, survivors of violent crime, families experiencing poverty, or child victims of crime a plus.

Submit Cover Letter and Resume to Lakesha Jackson: ljackson@etcc.org

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24-Hour Crisis Hotline

800-333-0358

*Crisis Hotline for Survivors of Intimate Partner Violence, Family Violence, and Sexual Assault