RESIDENTIAL ADVOCATE – Bilingual in English/Spanish preferred.
Objective:
Ensure smooth operation of shelter for battered women and their children during assigned shift.
Description:
Assist with the management and operation of the shelter during shift.
Provide crisis intervention to resident clients and children as needed.
Responsible for answering Hotline calls during shift.
Conduct screening women for intake into shelter.
Provide safety planning and information and referral to assist residential clients to achieve their identified goals.
Oversee activities of resident clients and children during shift.
Provide referrals for resident clients and children for services with the agency as well as other community resources.
Responsible for handling emergency situations at the shelter following guidelines set for in the agency Policy and Procedures manual.
Perform other work duties as requested.
Knowledge and Skills:
Crisis Intervention techniques/skills required.
Experience working with at-risk children.
Personable and able to be calm in crisis.
Ability to work independently.
Writing skills necessary.
Must be an effective team player.
Ability to problem solve.
Good verbal and written communication skills.
Computer knowledge.
Data entry accuracy.
Attention to detail.
Good organizational skills.
Working knowledge of community resources.
Ability to project positive and professional interpersonal skills.
REQUIREMENTS:
Full-time position.
Bilingual in English/Spanish is preferred.
QUALIFICATIONS:
Associate’s Degree in Human Service field or two years’ experience working with women and children.
Email Resume to Susan Walden: swalden@etcc.org