No appointment necessary. Walk-ins are welcome!

24-Hour Crisis Hotline for Survivors of Intimate Partner Violence, Family Violence, and Sexual Assault




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If you are in danger, please call 911.

If you are not in immediate danger, and need help or advice, call our local 24/7 hot line highlighted in red below.

*Crisis Hotline for Survivors of Intimate Partner Violence, Family Violence, and Sexual Assault

To reach our office, please call (903) 509-2526

B.I.P.P Program: (903) 579 – 2500

24-Hour Crisis Hotline


East Texas Crisis Center Office

(903) 509-2526

Limited Release Form

READ FIRST: Before you decide whether or not to let the East Texas Crisis Center, Inc. hereafter ETCC, share some of your confidential information with another agency or person, an advocate at ETCC will discuss all alternatives and any potential risks and benefits that could result from sharing your confidential information with you. If you decide you want ETCC to release some of your confidential information, you can use this form to choose what is shared, how it’s shared, with whom, and for how long.

Limited Release Form

Client Information

ETCC may share information:

I Understand:

Consent I understand that this release is valid when I sign it and that I may withdraw my consent to this release at any time either orally or in writing.

Contact Info

East Texas Crisis Center

Office Hours

Monday – Friday
8:30 am – 5:30 pm

Mailing Address

P.O. Box 7060
Tyler, TX 75711

Phone Numbers

Phone: (903) 509-2526
Fax: (903) 509-2283


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24-Hour Hotline


  • For victims and survivors of Family Violence, Dating Violence, and Sexual Assault: 903-595-5591 or 800-333-0358
  • For current/continuing clients seeking crisis intervention and advocacy services: 903-509-2526 to schedule an appointment

We welcome walk-in crisis intervention and advocacy services during regular office hours, Monday to Friday.

Please refer to the hours of operation for each county of service below. No appointment is necessary.

Thank you for considering our services. We’re here to help.

At our organization, we prioritize the safety and well-being of our clients. That’s why we follow CDC guidelines to provide our services to survivors and victims of family violence, dating violence, and sexual assault.

In addition to our hotline, we offer a chat session with an advocate between 8:30 am and 5:30 pm. To use this service, you will need to agree to our confidentiality agreement. Once you submit your agreement, we will provide you with a HIPAA compliant platform to continue.

You’re not alone.

We’re here to help when you’re ready.

24-Hour Crisis Hotline