No appointment necessary. Walk-ins are welcome!

24-Hour Crisis Hotline for Survivors of Intimate Partner Violence, Family Violence, and Sexual Assault




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If you are in danger, please call 911.

If you are not in immediate danger, and need help or advice, call our local 24/7 hot line highlighted in red below.

*Crisis Hotline for Survivors of Intimate Partner Violence, Family Violence, and Sexual Assault

To reach our office, please call (903) 509-2526

B.I.P.P Program: (903) 579 – 2500

24-Hour Crisis Hotline


East Texas Crisis Center Office

(903) 509-2526

Virtual Support Group Services

Consent Form for Virtual Group Services

Please read this document carefully. Your consent provides documentation that you give permission and consent to the East Texas Crisis Center to provide Virtual Group services to you.

Virtual Group services is the delivery of services using secure, real time interactive audio and visual electronic systems where the provider and the client are not in the same physical location. Telecommunication technologies may include smartphones, mobile devices, and/or computers for interactive videoconferencing.

Please fill out the boxes below to receive this services!

Submit this Consent Form for Virtual Group Services

Can we respond to you by email?


Client's Rights and Responsibility

Emergency Situation

Confidentiality (1) If child abuse and/or neglect is suspected; (2) if elder abuse and/or neglect is suspected; and/or (3) if abuse and/or neglect of a person with disabilities is suspected. If dangers exist, the proper medical, social, or law enforcement agencies must be notified; and, a conversation will be had between advocate and client if advocate must breach confidentiality.

Virtual Group Confidentiality


*All submissions deleted from database within 48 hours

Contact Info

East Texas Crisis Center

Office Hours

Monday – Friday
8:30 am – 5:30 pm

Mailing Address

P.O. Box 7060
Tyler, TX 75711

Phone Numbers

Phone: (903) 509-2526
Fax: (903) 509-2283


No Reply:

24-Hour Hotline


  • For victims and survivors of Family Violence, Dating Violence, and Sexual Assault: 903-595-5591 or 800-333-0358
  • For current/continuing clients seeking crisis intervention and advocacy services: 903-509-2526 to schedule an appointment

We welcome walk-in crisis intervention and advocacy services during regular office hours, Monday to Friday.

Please refer to the hours of operation for each county of service below. No appointment is necessary.

Thank you for considering our services. We’re here to help.

At our organization, we prioritize the safety and well-being of our clients. That’s why we follow CDC guidelines to provide our services to survivors and victims of family violence, dating violence, and sexual assault.

In addition to our hotline, we offer a chat session with an advocate between 8:30 am and 5:30 pm. To use this service, you will need to agree to our confidentiality agreement. Once you submit your agreement, we will provide you with a HIPAA compliant platform to continue.

You’re not alone.

We’re here to help when you’re ready.

24-Hour Crisis Hotline